Frequently Asked Questions
Here, you'll find answers to our most commonly asked questions.
When will my order arrive?
Please note that the production process for our fine art prints takes approximately 12 business days, including printing, mounting, framing, and shipping. Once shipped, you'll receive a tracking number from us to track your order. Delivery typically takes 3-5 days once shipped.
How can I track my order?
Once your product has been shipped, we will promptly send you a tracking number so you can track the status of your order.
I was unable to find the size I required. Do you offer customized framing services?
Yes, we do. However, to ensure that the image is not cropped or diminished in quality, we would need to evaluate your request on a case-by-case basis. If everything is in order, we would be pleased to assist you with this. Please feel free to send us an email with your framing requirements, and we will do our best to assist you: firstname.lastname@example.org
How much does shipping cost?
Complimentary free shipping is available for orders within the EU.
Shipping costs outside of the EU will be calculated at check out.
My order never arrived. What should I do?
We apologize for the inconvenience. If your order has been marked as delivered but you have not received it, please contact us by emailing email@example.com and we will investigate and try to locate it.
My art piece arrived damaged. What now?
If your print arrives damaged, please contact us immediately by sending pictures of the damaged print and the shipping box to firstname.lastname@example.org. We will do our best to resolve the issue as fast as possible.
We apologize for any inconvenience caused by the damaged print, and we will do our best to resolve this swiftly for you.
Do you offer expedited shipping?
Currently, we do not provide any options for faster shipping.
What is acrylic print on metal?
An acrylic print on metal is an exceptional type of wall art that is expertly crafted by printing a high-quality image on a piece of acrylic glass and then mounting it onto a durable metal substrate. The metal substrate, made of aluminum, is not only lightweight but also provides a sturdy and long-lasting foundation for the acrylic print. The acrylic print is then seamlessly fixed onto the metal substrate and sealed to ensure the preservation of the image, making this type of wall art a true masterpiece. The results are a stunning and vibrant piece that adds a modern and sleek look to any space.
What are the benefits of acrylic print?
Vibrant Colors: The acrylic print gives a vibrant and deep colors, that is more durable and long-lasting than traditional paper prints.
Durability: The metal substrate provides a sturdy and durable base for the acrylic print, making it resistant to warping, fading, and discoloration.
Modern Look: The combination of acrylic and metal gives a modern and sleek look, making it a great choice for contemporary or minimalist decor.
Lightweight: The aluminum substrate is lightweight, making it easy to hang and less likely to cause damage to walls.
Easily cleaned: The acrylic print and metal surface can be easily cleaned with a soft cloth and mild detergent.
Water-resistant: Acrylic prints on metal are resistant to water, making it a suitable option for bathrooms or kitchens.
Borderless construction: The use of state-of-the-art aluminum composite panel and a flawless acrylic glass layer creates a mesmerizing borderless construction that adds a striking depth effect to the image.
High-quality, glossy finish: The acrylic print on metal provides a high-quality, glossy finish that is scratch-resistant and easy to clean.
Premium look: The combination of acrylic and metal material provide a modern, sleek and premium look that can enhance the aesthetic of any room.
Suitable for residential and commercial use: This type of wall art is suitable for both residential and commercial use, as it is durable and long-lasting, making it a great investment for any art lover.
Are your prints glossy or matte in finsih?
Our prints have a glossy finish, which is a popular choice among customers. Glossy finishes enhance the colors and vibrancy of the print, making the colors pop and giving the image a striking and professional look.
What is your recommended hanging hardware for my acrylic print?
Our acrylic prints come ready to hang with an Aluminum Railway Hanging System, which is a great option for enhancing the clean and unique appearance of the prints and adding a modern look to any room.
This system gives the illusion that the art is floating on the wall.
For hanging the print on your wall, we recommend using screws. Simply set them at the same level at least 30cm apart (depending on the size of your painting this may differ) and hang the railway onto the screws.
The benefit of using the aluminum rails is that you can easily adjust the image to the left or right without having to drill new holes, making hanging art much more convenient.
What is an Aluminum Hanging System for acrylic paintings?
An Aluminum Hanging System is a type of wall mounting system that is specifically designed for hanging acrylic prints on metal. It consists of an aluminum rail that is attached to the back of the acrylic print. This allows the print to be hung securely and easily, creating a sleek and modern appearance.
The benefits of using an Aluminum Hanging System include:
Effortless wall mounting: The system is easy to install and requires minimal effort, making it a convenient option for hanging acrylic prints on metal.
Sleek and modern appearance: The aluminum rail enhances the overall look of the art piece, creating the illusion that it is floating on the wall.
Secure hanging: The system holds the acrylic print securely in place, preventing it from falling or becoming damaged.
Easy leveling: The system allows for precise leveling of the acrylic print, ensuring that it is hung straight and level on the wall.
Lightweight: The aluminum rail is lightweight, making it easy to handle and less likely to cause damage to walls.
Suitable for large or heavy acrylic prints: The system can support large or heavy acrylic prints, making it a versatile option for any space.
What materials are used to make your frames?
All of our frames are crafted from wood and carefully hand-assembled for each individual piece.
What is a floating frame?
A floating frame is a type of picture frame that gives the appearance that the artwork is suspended or "floating" within the frame, rather than being fully encased by it.
The edges of the artwork are exposed, which highlights the artwork and makes it the focal point of the piece.
Floating frames are a popular choice among galleries for showcasing acrylic prints and canvas paintings. Their professional and elegant design gives the art piece a premium appearance and highlights its beauty, making it the focal point of any space. Galleries usually favor this framing style due to its versatility and ability to complement a wide range of artworks and styles.
Why do you only offer certain frame colors for certain photographs?
We carefully consider the color options available for each of our photographs to ensure they complement the image and enhance its overall aesthetic. Some photographs may look better in certain frame colors, while others may not suit the image as well. This is why we do not offer all frame colors for all of our photographs, as we want to ensure that each piece is presented in the best way possible.
My acrylic print arrived and I am not happy with the edges of the print.
In rare occaisons the edges of the print appear less clean, this is simply from the packaging and easily fixed! We recommend taking a dry microfiber cloth to polish the edges with. This a quick way of getting ridd of any resedue from the packaging that might have gottan stuck to the painting. We appologize for the inconvenience and hope that this resolved the issue!
Can I return my art piece if I change my mind?
yes, we offer a 15 days return from the date of your receipt (excluding shipping costs) if you change your mind, for acrylic glass on metal and paintings.
The items must be returned in their original condition and in the original, undamaged packing. We reserve the right to refuse any returns, that do not fulfil these criteria. Please note that returns and exchanges happen at your own risk and own expense.
Exceptions / non-returnable items
Due to the customized nature of framed photos, returns for framed photos cannot be accepted.
Please contact us at email@example.com before returning any items and remember to state your order number and relevant contact information in the e-mail.
How can I cancel or modify an order?
Once an order has been placed, it cannot be canceled or modified as we immediately forward the order to our supplier for prompt production.
My art piece arrived but the certificate is missing. What now?
If you ordered a photography:
No need to worry! We always send the certificate seperatly, so that we can handsign, and stamp it for you.
If you ordered a painting:
In some rare occaisons the artist may forget to include the certificate with the art piece. In this case please contact us and we will ask the artist to send it to you. Thank you for your patience!
When do I recieve a certificate of authentication?
We offer a cetificate to each art piece being sold at Art4You.
If you ordered a photography we will send the certificate seperatly to you signed and stamped by Art4You including the print number if you ordered a limited edition print.
If you ordered a painting the artist will fill out the certificate of authentication and add it to the back of your art piece before shipping.
WORK WITH US
Can I sell my art at Art4You?
Absolutly! Please find more information here to apply.
I own art that I would like to sell. Is this the right platform for it?
Yes, we sell preownd art.
We believe that art doesn’t have to be new to be exciting. Some of the best pieces can be pre loved before you find it. Beautiful artworks are timeless and we do our best to make these timeless beauties accessible to everyone.
Contact us to find out more about the process.
Do you offer a trade program?
Yes! We work closely with interior shops, interior designers, influencers, galleries and more. To find out more about our trade program please check out our B2B Partnership site.